Refund Policy

Last updated: April 19, 2026

At AccuMix International, we want you to be completely satisfied with our feed formulation software. This Refund Policy explains when and how you can request a refund.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscriptions. If you are not satisfied with AccuMix® for any reason, you may request a full refund within 14 days of your initial purchase. No questions asked.

2. Eligibility for Refund

Scenario	Refund?	Details
Within 14 days of first purchase	Full refund	No questions asked
Monthly subscription renewal	No refund	Cancel before renewal date to avoid charges
Annual subscription (within 14 days)	Full refund	14-day guarantee applies
Annual subscription (after 14 days)	Pro-rated refund	At our discretion, based on months unused
Account terminated for policy violation	No refund	Terms violation forfeits refund rights
Technical issues we cannot resolve	Full refund	If we fail to fix a critical issue within 7 days

3. How to Request a Refund

To request a refund:

• Email support@accumixfeed.com with subject line "Refund Request".
• Include your account email and reason for the refund (optional but helpful).
• We will process eligible refunds within 5-10 business days.

4. Refund Method

• Card payments (via Paddle): Refunded to the original payment method.
• Bank transfers: Refunded via bank transfer to your account.
• Refund processing time depends on your bank (typically 5-10 business days).

5. Cancellation vs. Refund

Cancellation stops future billing. Your access continues until the end of the current billing period. A cancellation does not automatically trigger a refund.

Refund returns your payment and may immediately revoke access to paid features.

6. Promotional Offers and Coupons

• Purchases made with promotional discounts or coupon codes are eligible for refund of the amount actually paid.
• Coupon codes are not reissued after a refund.

7. Exceptions

We reserve the right to deny refund requests that appear to be abusive, such as:

• Repeated subscribe-and-refund patterns.
• Accounts that have extensively used the service before requesting a refund.
• Chargebacks initiated without first contacting our support team.

8. Contact Us

For refund questions or requests:

• Email: support@accumixfeed.com
• General inquiries: info@accumixfeed.com
• Website: accumixfeed.com